Maintenance and support
How can I ensure optimal service levels with my PLM applications while optimizing ownership costs ?
Your challenges
- To ensure a smooth transition between development and long term operation
- To optimize the quality and availability of your application
- To allow progressive changes in your application in order to closely meet business requirements
- To control and optimize maintenance and evolution costs
- To follow PLM software changes and business place versions with added value into production
- To focus your efforts on your primary business
Our commitment
Key concepts
- Corrective, scalable and preventative maintenance
- Service quality, reactivity and experience
- Application availability
- Optimal resolving time
- Monitoring indicators and reporting
- Simple, practical and controlled processes
- Tehnological Mastery
MEthodology
- Activities grouped on customer site and outsourced to PCO Innovation
- Configuration software management
- Adapted document management
- Development rules oriented towards PLM software
- OSM dedicated team Management
ADDED VALUE
- Recognition of OSM / Third Party Maintenance best practises and PLM specificities
- Quality / Cost / Time control guaranteed by our fixed commitment
- Access to best practises through our knowledge base, our expertise and our partnerships with leading PLM editor
- Availability of a strong and flexible team working in an international context
some references
- Missile manufacturer
Global maintenance of international PLM applications within the MBDA group (3 Teamcenter systems + 1700 users) - Worldwide energy leader
Global Windchill PLM system operational maintenance - Energy producing equipment manufacturer
Site support and remote maintenance for General Electric’s French PLM system
