Quality & PMO

QUALITY GOVERNANCE

PCO Innovation’s quality management system (QMS) supports all governance activities associated with internal quality and client services.

QMS defines :

•  the company’s data repository
• how quality is factored into projects (planning, best practices)
• procedures for project quality support and auditing

 

 Project Management Office

Maintaining the level of commitment is key to a successful project and is an integral part of a comprehensive project governance approach.

PCO Innovation’s Project Management Office (PMO) is the project accelerator and is responsible for promoting best practices and providing guidance to our directors and project managers.

The PMO is the owner of the project management methodology which was developed by PCO Innovation (GPPM– Generic Process and Project Methodology), and is available in a STANDARD (V-cycle) or AGILE form (SCRUM). The PMO also takes care of processes harmonization when collaboration involves using different methodologies.

In partnership with the QMS and the Products and Technology Office (DOT), the PMO supports PCO Innovation’s operations in all its projects by providing training, coaching and auditing.

 

 

PCO Innovation’s Methodology

• Project Scope Control
  To ensure full commitment to our clients by securing the launch of projects in key areas: scope, structured planning, creation tools, as well as mechanisms for culture-sharing once the project has begun.
• Risk management
  Auditing and mitigation are initiated during the response-building phase, a key process that is an integral part of project governance.
• Deliverable Control
  Aside from PCO Innovation’s milestone definition (content, planning), related processes (document approval, user recipes, etc.) are formalized with the quality assurance plan. PCO Innovation also offers educational phases (solution launch coaching for a client) to induce interaction and control deliverables.
• Visibility and communication
  A culture of transparency is promoted through the use of a project summary record and is completed by the document platform, providing open access to project data and decision tracking.
• Collaboration and capitalization
  Beyond the processes and the documentary resource which are supplied by the PMO, PCO Innovation encourages information exchange between specialists in order to provide the maximum possible added value to projects and to promote the use of best practices. A knowledge-management approach supports specific communities (technology, project management, vertical marketing) and aims towards project service.

Agility and Standard Approach

PCO Innovation manages PLM projects with a standard (V-cycle) or agile (SCRUM) approach depending on the client’s needs. During the pre-planning stage, the PMO and project management team evaluate the context and identify the project’s expectations and constraints with the client. It either proposes moving towards an agile approach or continued use of standard governance principles for the project.

Agile governance, which was adapted to PLM by PCO Innovation, provides several advantages when addressing the issues related to GPPM:

• Product scope control and visibility by means of short iterations
• Short-term risk management and proximity reporting
• Introduction of a continuous integration chain that promotes the securitization of deliverables
• Promoting collaboration and communication values

The Standard GPPM is suitable for large-scale programs, involving large teams and/or those which involve particular difficulties (governance, geography, culture).

PCO Innovation can also propose a mixed approach by involving the use of a conventional governance scheme which is more accessible to a client’s top level of management and relies on certain aspects of the project with agile, short-term iterative loops.

In all cases, the PMO is responsible for training and coaching the clients which are participating in the governance plan. To support this, PCO Innovation makes use of innovative educational tools such as “serious-games” (amusing situation scenarios) and the “coding dojo”, which is destined for technological experts.