Quality & PMO
QUALITY GOVERNANCE
PCO Innovation’s quality management system (QMS) supports all governance activities associated with internal quality and client services.
QMS defines :
- The company’s data repository
- How quality is factored into projects (planning, best practices)
- Procedures for project quality support and auditing
Project Management Office
PCO Innovation’s Project Management Office (PMO) is the project accelerator in charge of and is responsible for promoting best practices and providing guidance to our directors and project managers.
The PMO is the owner of the project management methodology which was developed by PCO Innovation (GPPM– Generic Process and Project Methodology), and is available in a STANDARD (V-cycle) or AGILE (SCRUM) form. The PMO also takes care of process harmonization when collaboration involves different methodologies.
In partnership with the QMS and the Department of Offers & Technologies (DOT), the PMO supports PCO Innovation’s operations in all its projects by providing training, coaching, and auditing.
PCO Innovation’s Methodology
- Project Scope Control
To ensure our full commitment to our clients, by securing the launch of projects in key areas: scope, structured planning, execution mechanism, as well as mechanims for culture-sharing once the project has begun. - Risk Management
Auditing and mitigation are initiated during the response-building phase, a key process that is an integral part of project governance. - Deliverables Control
Aside from th emilestones PCO Innovation has defined (content, planning), related processes (document approval, user recipes, etc.) are formalized via a quality assurance plan. PCO Innovation also offers educational phases (launch coaching for a client recipe) to induce interaction and control deliverables. - Visibility and Communication
A culture of transparency is promoted through the use of a project summary record and completed by the document platform, providing open access to project data and decision tracking. - Collaboration and Capitalization
Beyond the processes and documentary resources supplied by the PMO, PCO Innovation encourages information exchange between specialists in order to provide the maximum added value possible to projects and to promote the use of best practices. A knowledge-management approach supports specific communities (technology, project management, vertical marketing) and aims towards project service.
Agility and Standard Approach
PCO Innovation manages PLM projects with a standard (V-cycle) or agile (SCRUM) approach, depending on the client’s needs. During the pre-planning stage, the PMO and project management team evaluate the context and identify the project’s expectations and constraints with the client in order to recommend moving toward an agile approach or maintain the standard governance principles for the project.
Agile governance, which was adapted to PLM by PCO Innovation, provides several benefits when addressing GPPM related issues:
- Product scope control and visibility by means of short iterations
- Short-term risk management and proximity reporting
- Introduction of a continuous integration chain that promotes the securitization of deliverables
- Promoting collaboration and communication
The Standard GPPM is suitable for large-scale programs involving large teams or very constricting restrictions (governance, geography, culture, etc.).
PCO Innovation can also recommend a mixed approach by involving the use of a conventional governance scheme, which is more accessible to a client’s top level management, that would rely, for on certain aspects of the project, on more agile, short-term iterative loops.
In all cases, the PMO is responsible for training and coaching activities, and for clients involved in the governance plan to be implemented. To support this, PCO Innovation makes use of innovative educational tools such as “Serious Games” (playful scenarios) and the “Coding Dojo” designed for technological experts.
PMO & QualitY
PMO actions are managed in conjunction with PCO Innovation’s quality mechanism and take the form of:
- A quality-assurance plan initiated during project launch
- An ongoing improvement plan built on retrospective analysis
- Coaching and governance auditing at key steps of the project
Project Securitization
The QMS, represented by the PMO defines together with the client, how the project is governed throughout the preliminary phases and makes sure that its subsequent rollout is successful. This is consolidated in the quality assurance plan (QAP), which is the first deliverable of the project.
Beyond setting up a process framework and documents, quality coaching activities occur throughout the lifetime of the project to ensure the proper use of quality elements, and audits (internal, external) are carried out on key project phases.
The QMS also has a wide range of tools (best practices) at its disposal to secure its commitment to the projects.
